If you have recently re-installed P11DOrganiser for any reason and are having issues logging in or have logged in but are lacking your data, this is a guide into how to diagnose and solve that issue.
1. Find your current install
Right click on the icon you started your application with This may be in a folder on the desktop.
Find your way down to 'properties' and click on it.
In the resulting window, find the path in the 'Target' field.
If this says "C:\Program Files (x86)\P11D\P11D.EXE", we can begin to diagnose further.
2. Finding the correct install
It is very likely your previous installation of the P11DOrganiser was on a server location. If you know where this could be, navigate there now.
If you do not know, it is worthwhile asking your IT department about the location of the previous install.
If your previous version was not installed on a server or you cannot locate your previous version, please call our helpline on 0161 820 7113 when it is of convenience to you, one of our agents will be able to help.
3. Accessing this version
Once you have located the previous version of the P11DOrganiser on your server, find the INSTALL folder. In there will be the WORKSTATION.EXE.
Please follow this guide for workstation installation
4. Removing the unwanted installation
In an effort to reduce redundancy and minimise chance of a re-occurrence, we recommend that you uninstall the unwanted version of the Organiser.
This can be achieved by going to 'Programs and Features' and finding the P11DOrganiser and selecting 'Uninstall'.