Additional Login Security for Hosted Application Users

We offer 2 Factor Authentication (2FA) also known as 2 Step Verification (2SV) as an additional security measure to our hosted application customers logging into their portal. 

You may already use this on some other systems as it adds ‘something you have’ to the existing ‘something you know (i.e. a password) to the security and validation process. Using a smartphone app (either iOS or Android), you will be able to further secure your account details by needing to enter a passcode each time you login.

The software has been engineered using industry standard technology, meaning that a majority of standard authenticator apps should work (we have tested this with some well known apps - Google Authenticator, Microsoft Authenticator and Authy).

If your organisation wants to have 2 Factor Authentication turned on for your account, you should get in touch with the support team via email on in the first instance and then use the following instructions to set up your own personal additional security layer.

Once an available feature for your organisation, you will see the additional menu item - Manage Two Factor Authentication.

Clicking this link shows the following when you setting this up. Simply click Enable Two Factor Authentication.

It will then show the following screen

To disable this at any point simply click Disable Two Factor Authentication.

It will then show the following screen

To set up the authentication key on your smartphone click Show Two Factor Code and follow the instructions in the dialogue box.

This will now be fully functioning - simply enter your username and password as normal.....

...and then enter the time-bound authentication code.

If all is validated correctly you will be logged in and see the Home Page as normal.