FAQs

Frequently Asked Questions

The resource file is not valid dialogue displayed on launch.
The resource file is not valid. Overwrite it with a new empty one dialougue is when the program aims to open a FOXUSER.DBF and FPT file in the root applicat...
Wed, 9 Dec, 2020 at 11:16 AM
I have submitted an incorrect P46(car) to HMRC – what can I do to amend my return?
If you have submitted a P46(car) record to report a new car allocation or replacement car by mistake, there is no automated way of correcting this. The reco...
Wed, 23 Oct, 2019 at 11:49 AM
Where have my car dates gone?
In the 2018 version of the P11D Organiser, we have tried to better mimic the behaviour of the HMRC P11D Facsimile for the presentation of car data in an eff...
Mon, 30 Apr, 2018 at 12:28 PM
How do I password protect emailed P11Ds (or benefit statements)?
The P11D Organiser has an option that allows you to password protect a P11D or Benefit Statement that is being emailed. The facility is turned on from the C...
Thu, 27 Jun, 2019 at 10:41 AM
SMTP Settings for GSuite/GMail
If your organisation is using Google GSuite/GMail as the email distribution method for benefit statements and P11Ds, you need to set up the email settings w...
Thu, 28 May, 2020 at 3:13 PM
Moving Benefits for employees with Duplicate NI Numbers
If you end up having employees in your system with duplicate NI Numbers, and the employees end up with benefits on both 'profiles'. This will mean...
Fri, 30 Jul, 2021 at 12:53 PM
How do I reset my password
Introduction This article will instruct you on how to reset a password to a user account for the P11D Organiser. The process is very quick and very simple ...
Thu, 22 Jul, 2021 at 12:27 PM
OLE error 1426 OCX Registration
Background If the Workstation Repair article has not fixed the OLE 1426 error, you may need to manually register and OCX file. MSCOMCT2.OCX is a 32 bit...
Wed, 27 Jun, 2018 at 12:22 PM
How do I remove or add fuel to an employee's car allocation
The allocation of paid fuel (or fuel benefit) for an employee is part of the car assignment - so if an employee has decided to 'hand in' their fue...
Thu, 19 Dec, 2019 at 3:59 PM
An employee has made payments towards a better car, is that a Private Use Payment or a Capital Contribution?
*** We need to emphasise that we are not tax advisers, and can only help with the use of the software. *** That said, if an employee has made payments s...
Tue, 25 May, 2021 at 3:15 PM