In the current climate and with growing concerns surrounding the impact of Coronavirus (Covid-19), we wanted to provide an update on the business continuity plans we have implemented at PAS Ltd to ensure you continue to receive the best service possible.
Following the change in the UK Government guidance, we have implemented our remote working policy for all staff until further notice. We do retain a small support team that can be present in our offices should that be necessary to ensure we continue to deliver top level support for our customers.
We've detailed below the measures that PAS Ltd are taking as part of our business continuity plan:
Our infrastructure has been built to work at any location, and was designed with the capacity to cope with increased demands for remote access - these facilities are tested regularly to guarantee this. We’ve also provided team members with the necessary equipment to be able to work remotely.
We take security extremely seriously, and the equipment that our team members use is provided by PAS Ltd and where appropriate all connectivity remains behind our industry standard firewalls and a VPN (virtual private network).
Our voice and data capabilities have been designed to ensure smooth running of our infrastructure and telephony, reducing any impact to the quality of your service that we provide to our customers.
As part of our business continuity plan we conduct regular testing of our support team to ensure we’re able to provide ongoing support to you, our customer. Our cloud-based ticketing system means that any support ticket raised can be picked up and resolved regardless of location, and agreed SLAs will continue to be met. Where necessary, we are also able to provide remote support to our customers through a range of industry standard remote support facilities.
Therefore, during this difficult period, our Support team will continue to provide all services to the high standards that you expect from us.
Our staff continue to collaborate and communicate with each other utilising Microsoft Teams, which is how we communicate with each other within departments and across office locations daily; from assisting each other with queries, to facilitating meetings.
Contacting PAS Ltd
The way that you contact PAS Ltd remains unchanged - you can call on 0161 820 7113 (or any of our regional numbers) to access any departments within the business.
You can also log tickets via the support site (support.p11dorganiser.co.uk) or via email. Important email addresses to remember:
- Support – email@example.com
- Sales – firstname.lastname@example.org
- Accounts – email@example.com
- Training - firstname.lastname@example.org
If you have got onsite training or projects booked in with us already, you will be contacted by the professional services team so that alternative arrangements can be made - these may be postponement or a transition to our proven remote training facilities. Rest assured that we will work with you to ensure we still provide top level training to assist in acquiring skills for the upcoming P11D season.
If you want to get in touch with the training team you can call on 0161 820 7113 or email the team on email@example.com.
If you have any questions about this statement or about ongoing support, please contact us on 0161 820 7113 or email us at firstname.lastname@example.org.